At Lumora, we are committed to providing high-quality skincare and wellness products. If you are not completely satisfied with your purchase, we’re here to help.
We accept returns within 30 days of receiving your order.
To be eligible for a return:
For hygiene and safety reasons, we cannot accept returns on:
To initiate a return, please contact our customer support team at:
Email: hello@yoursiteaddress.com
Please include:
Our team will review your request and provide return instructions.
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
Original shipping charges are non-refundable unless the return is due to our error.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
If approved, we will provide a replacement or full refund at no additional cost.
We currently do not offer direct exchanges.
If you would like a different product, please return the eligible item and place a new order once your return has been approved.
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled and must follow the standard return process.
Customers are responsible for return shipping costs unless:
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
If you have not received your refund:
If you have completed these steps and still have not received your refund, please contact us
If you have any questions regarding returns or refunds, please contact:
Lumora Customer Support
Email: hello@lumoraskincare.com
Phone: +1 (555) 123-4567
30-Day Return Policy Unused and unopened products may be returned within 30 days of delivery. Certain exclusions apply. Please contact our support team for assistance with returns, refunds, or damaged items.